Shipping Policy

Last Updated: August 26, 2026

At AYZL, we aim to deliver your order safely and efficiently across Pakistan. Please review the following Shipping Policy before placing your order.

1. Shipping Availability

AYZL currently delivers orders within Pakistan.

We use third-party courier and delivery partners to ship customer orders.

2. Order Processing

Orders are processed after they are successfully placed and, where required, confirmed by our team.

Processing time may vary depending on order volume, product availability, weekends, public holidays, and other operational circumstances.

Customers may be contacted by AYZL to confirm their order or delivery details.

3. Delivery Time

Estimated delivery time may vary depending on the customer's location and courier service.

Delivery may take longer during:

• Public holidays
• Weekends
• Sale periods
• High-order-volume periods
• Weather conditions
• Unforeseen courier or logistical delays

Delivery estimates are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering or checkout process.

Any promotional free-shipping offer will be subject to the terms and conditions of that particular promotion.

5. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered for eligible orders and locations.

Customers placing COD orders are responsible for:

• Providing a valid phone number
• Providing a complete delivery address
• Being available to receive the order
• Paying the applicable amount upon delivery

AYZL may contact customers to confirm COD orders before dispatch.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or shipment information after their order has been dispatched.

Tracking information is provided through the relevant courier service and may take some time to become active after dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

AYZL is not responsible for delays, failed deliveries, or additional delivery attempts caused by:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Customer being unavailable
• Failure to respond to the courier

Additional shipping charges may apply if an order needs to be resent due to incorrect information provided by the customer.

8. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, unreachable, or refuses to receive the shipment, the order may be returned to AYZL.

AYZL may contact the customer regarding the next steps and any applicable additional delivery charges.

9. Delayed Deliveries

AYZL works with independent courier partners and cannot guarantee delivery within a specific timeframe.

While we make reasonable efforts to assist with delayed shipments, delays caused by courier operations, weather, public holidays, unforeseen circumstances, or other events outside our reasonable control are not considered a failure by AYZL to fulfill the order.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact AYZL within 24 hours of delivery.

Please provide your order number along with clear photos or videos of the issue.

Approved exchange requests are handled according to our Return & Exchange Policy.

11. Delivery Inspection

Customers are encouraged to check their package and order as soon as it is received.

Any issue involving a defective, damaged, or wrong item must be reported within the required 24-hour period.

12. Contact Us

If you have questions about your shipment or delivery, please contact AYZL using the contact information available on our website.

AYZL
Website: ayzl.pk